> ## Documentation Index
> Fetch the complete documentation index at: https://wb-21fd5541-wbdocs-1882.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I resolve login issues with my account?

To resolve login issues, follow these steps:

* **Verify access**: Confirm you are using the correct email or username and check membership in relevant teams or projects.
* **Browser troubleshooting**:
  * Use an incognito window to avoid cached data interference.
  * Clear the browser cache.
  * Attempt to log in from a different browser or device.
* **SSO and permissions**:
  * Verify the identity provider (IdP) and Single Sign-On (SSO) settings.
  * If using SSO, confirm inclusion in the appropriate SSO group.
* **Technical problems**:
  * Take note of specific error messages for further troubleshooting.
  * Contact the support team for additional assistance if issues persist.

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<Badge stroke shape="pill" color="orange" size="md">[User Management](/support/models/tags/user-management)</Badge>