> ## Documentation Index
> Fetch the complete documentation index at: https://wb-21fd5541-wbdocs-1882.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# How can I regain access to my account if I cannot receive a password reset email?

To regain access to an account when unable to receive a password reset email:

1. **Check Spam or Junk Folders:** Ensure the email is not filtered there.
2. **Verify Email:** Confirm the correct email associated with the account.
3. **Check for SSO Options:** Use services like "Sign in with Google" if available.
4. **Contact Support:** If issues persist, reach out to support ([support@wandb.com](mailto:support@wandb.com)) and provide your username and email for assistance.

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<Badge stroke shape="pill" color="orange" size="md">[User Management](/support/models/tags/user-management)</Badge>